MTN OPENS SELF SERVICE
LINE FOR CUSTOMER
By Basil Okafor
Monday, April 25, 2005
MTN Nigeria Communications Limited has introduced a self-help
toll-free customer line through which subscribers can resolve
their queries by following instructions given by a pre-recorded
voice prompt. The line is called MTN Self-Service and it enables
subscribers to resolve commonly asked questions free of charge.
Corporate Services Executive, Mrs Amina Oyagbola explained
that the subscriber should dial 181, choose the menu option
required, then listen and follow the voice prompt instruction.
She said that MTN Self-Service toll-free customer line 181
enables the customer to “request and gain specific information
without speaking with a live agent.”
Oyagbola explained that the benefits of the MTN Self-Service
to the subscriber are numerous. “Apart from the fact
that the service is free, the MTN Self-Service gives quick
and easy access to information and eliminates the long queue
for customer service agents to attend to customers’
needs. In addition, it ensures fast and prompt resolution
of simple and common queries and affords the opportunity to
repeat information on the prompt of the subscriber.”
According to Oyagbola, “this service has been introduced
to help address the difficulties our esteemed subscribers
have been experiencing in lodging complaints with our customer
service operations through the 180 customer care line. MTN
is committed to improving customer service and has therefore
resolved to put in place systems that would enable its subscribers
enjoy seamless communications on its network.
MTN Self-Service 181 line should free up our customer-care
agents to answer even more calls from our subscribers, thereby
increase our answer rate and offer better customer satisfaction.”
MTN Self-Service 181 line complements the MTN Customer Service
help line, which can still be accessed by calling 180 from
an MTN line.
MTN Nigeria Communications Limited has introduced a self-help
toll-free customer line through which subscribers can resolve
their queries by following instructions given by a pre-recorded
voice prompt. The line is called MTN Self-Service and it enables
subscribers to resolve commonly asked questions free of charge.
Corporate Services Executive, Mrs Amina Oyagbola explained
that the subscriber should dial 181, choose the menu option
required, then listen and follow the voice prompt instruction.
She said that MTN Self-Service toll-free customer line 181
enables the customer to “request and gain specific information
without speaking with a live agent.”
Oyagbola explained that the benefits of the MTN Self-Service
to the subscriber are numerous. “Apart from the fact
that the service is free, the MTN Self-Service gives quick
and easy access to information and eliminates the long queue
for customer service agents to attend to customers’
needs. In addition, it ensures fast and prompt resolution
of simple and common queries and affords the opportunity to
repeat information on the prompt of the subscriber.”
According to Oyagbola, “this service has been introduced
to help address the difficulties our esteemed subscribers
have been experiencing in lodging complaints with our customer
service operations through the 180 customer care line. MTN
is committed to improving customer service and has therefore
resolved to put in place systems that would enable its subscribers
enjoy seamless communications on its network. MTN Self-Service
181 line should free up our customer-care agents to answer
even more calls from our subscribers, thereby increase our
answer rate and offer better customer satisfaction.”
MTN Self-Service 181 line complements the MTN Customer Service
help line, which can still be accessed by calling 180 from
an MTN line.
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