Phtoto: Sun News Publishing

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Executive Vice Chairman of Intercontinental Bank Plc, Mr Erastus Akingbola, has given reasons behind some of the bank’s strategic re-engineering exercise over the last 12 months, attributing same to the need to build an international financial institution that meets the needs of a global clientele.

In a recent statement to shareholders of the bank, the Intercontinental Bank chief explained that the expansion of the regional structure from 7 to 10 in the last financial year, had positively made an impact on its market, particularly in the areas of public sector and retail business opportunities, leading to a dramatic increase in total deposit base of the organisation.

He pointed out also that the upgrading of the E-banking group into a full fledged division from Retail Banking Group, had further given a new impetus to the bank’s various initiatives, aimed at providing superior services to its clients, with the expansion of their contact points of service, across the country.
Akingbola stated also that the bank’s e-commerce and electronic consumer banking platforms had been fortified with the rapid deployment of ATMs and other e-payment engines across the country in an effort to sustain the happy bank, happy customer initiative.

In the retail financial services sector, for instance, the bank chief noted that the last one year had been quite remarkable for the institution, as customers now experience convenient and innovative services delivery in all its existing branches.
These improvements, according to him, have led to growing customer loyalty and expanded relationship with existing customers, thereby creating so much organic growth that has in turn led to quantum leap in the finances of the financial institution.

With respect to network growth, Akingbola told the shareholders that the bank grew its total business channels to over 300, all of which were modeled after the new Intercontinental brand, stressing that management would continue to leverage on its robust financial muscles and brand equity to build a truly intercontinental financial institution, that would meet the aspiration of the global business community.