| LG Electronics opens
biggest service centre in West Africa
By SOLA FANAWOPO
Wednesday, February 27, 2008
In line with its commitment to consolidate on offering customer-centric
solutions, LG Electronics, global leader and technology innovator
in consumer electronics and home appliances, has unveiled
a new improved service center in Nigeria.
The service center, which is located on 22 Burma Road in Apapa,
is its largest center in West Africa. Speaking at the opening
of the outlet, Mr. B.W Park, President, LG West Africa Operations,
said: “This initiative is aimed at ensuring that LG
delivers on its promise of a one year Pan-African warranty
and also provision of excellent after-sales service”
Park said, “this covers all LG products ranging from
its washing machines, microwave ovens, televisions (both plasma
and LCD), air conditioners, to any LG product, no matter how
small.”
He stressed that the service centre is for general maintenance
of LG products, adding that repairs carried out in its service
centres were guaranteed to be made to LG specifications which
ensures that the product would be as good as new.
Explaining how it operates, General Manager, LG Electronics
Service Centre, Mr Lee Sung Oh, said, “our customers
can now enjoy the benefits of the service centre which is
in line with global standards and in West Africa we have a
Pan African one year service warranty in place for the last
four years.
LG products must be bought from authorized channels with a
proof of purchase. If the product develops a fault, the user
is allowed to return the product along with the original copy
of proof of purchase to the service centre”.
Sung HO noted that “damages, including misuse and abuse
of products are not covered by the warranty as only genuine
faults will be fixed FREE of charge as appropriate within
the shortest possible time”.
Speaking further, Mr Mohammed Fouani, Managing Director, Fouani
Nigeria Ltd, LG’s sole distributor, said, “LG
Electronics products are engineered to improve and enhance
the living conditions of all our consumers and we are fully
committed to providing Nigerian end users with top class warranty
and after sales support for all our products. We are working
with all other distributors to ensure that they sell only
products that will qualify for repairs at the service centres
in Nigeria.
He concluded by encouraging all LG customers in Nigeria to
buy their products from authorized distributors, so that they
could get the one-year warranty service as that is the only
way they could enjoy value for their money.
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