By Henry Uche
African Alliance Insurance Plc has demonstrated a commitment to customer satisfaction with the payment of N6.65billion in claims as at the end of the third quarter of 2022. This is coming on the heels of this year’s Customer Service Week with the theme ‘Celebrate Service”.
Statement delivered by the Insurer’s Brand, Media &Communications Manager, Bankole Banjo, restated the company’s relentless devotion to customer satisfaction.
Its MD/CEO, Joyce Ojemudia, assured the leading insurer’s commitment to prioritising her esteemed policyholders. “At African Alliance Insurance, paying genuine claims is a trust we do not intend to break. For sixty two years, we have done this without fail and this is exactly why we remain as one of Nigeria’s foremost Life insurers.
“We are not inured from current economic realities. We understand how critical the times are hence our boundless resolve and commitment to fulfilling our mantra of being with them for life. On the occasion of this year’s Customer Service Week, we would like to reassure our customers that indeed we care and look out for them at all times.”
Ojemudia emphasized the company’s ongoing claims payment process which is backed by year-on-year evidence of fulfilled claims. “We will continue to make sure that our strategies are updated to meet up with the demands of paying claims as at when due.”
According to the year-to-date break down released to the media, the Life insurer revealed it has paid a whooping N3.13billion to its Annuitants; N1.43billion in Group Life claims; N1.17billion Individual Life; N544million Takaful as well as N298million Esusu pay-outs. The company had reported year-to-date payments of N2.32billion in the first quarter and N4.08billion in the second quarter of the current year, 2022.