By Emma Njoku and Zika Bobby
The Consumer Protection Council (CPC) has commended MultiChoice Nigeria for its compliance by addressing complaints from consumers.
CPC Director General, Mrs. Dupe Atoki, who stated this at a press conference, jointly addressed by the council and MultiChoice Nigeria in Lagos, yesterday, described the pay-television company’s compliance as ‘a model’. She emphasised that “the intervention of CPC in any business was not only to ensure consumer satisfaction by engendering value for money, but also has the long-term effect of instilling consumer confidence in products and services and making genuine businesses more profitable.”
On CPC’s directive that MultiChoice provide a window for subscribers wishing to suspend service to their decoders while away, she stated that the company, in line with the order, launched the suspension of DStv accounts service for subscribers on May 12, thereby providing the opportunity for any subscriber wishing to suspend his/her account to do so for a fixed period of between 7 and 14 days twice yearly.
On the order for compensation to subscribers across board, Atoki asserted that the company had, between April 4 and 30 2016, ran a campaign whereby it gave out 1,000 Explora decoders to subscribers as well gave all subscribers below the Premium Bouquet one week free access to premium bouquet channels from April 14 to 21.