…Opens new outlet at Silverbird Galleria
Dana Air has been named the Best Customer Service Airline for the fourth year running at the Nigerian Customer Experience Management Conference and Awards held recently at Reiz Continental Hotel, Abuja.
The award was presented to the airline at the 5th edition of the conference with the theme: ‘The Move from Customer Service to Customer Experience.’’
The Managing Director of Customer Service Awards Limited, Dr. Aliyu O.Ilias said Dana Air clinched the award as a result of its commitment to the principles of customer experience management and that the airline’s nomination and selection was done through Customers’ feedback, online polls, Independent survey and Mystery shopping services.’’
Responding to the award, the Media and Communications Manager of Dana Air, Kingsley Ezenwa said winning the Best Customer Service Award for the fourth time consecutively since 2014 was a confirmation that the airline’s investment in creativity, technology, and customer-centric initiatives is paying off.
Ezenwa said recently and based on popular demands from customers, the airline opened a new office at Silverbird Galleria Victoria Island Lagos to service the needs of clients around the Island and its axis. “We also recently created a Special Service Unit to cater to the urgent needs of our guests at the airports in Lagos, Abuja, and Uyo,” said Ezenwa.
“And we still have our self check-in kiosk at MMA2, the first of its kind at the terminal, our partnership with Zowasel Limited to offer our guests great discounts at partner outlets is getting positive reviews, the pay with Dana Miles concept and more. Just to mention a few of the initiatives we have put in place to enhance customer experience and we dedicate this award to our staffs for their professionalism,’’ Ezenwa added.