Fidelity Bank has pledged commitment to help Small and Medium Scale Enterprises (SMEs) in Nigeria, particularly those in the South East, grow the zones economy. Its Managing Director/Chief Executive Officer, Nnamdi Okonkwo, disclosed this during the bank’s customer forums last week. The bank flagged off its nationwide customer engagement programme with the theme: ‘Connecting with you’ with the twin events in Owerri and Onitsha in the South Eastern part of the country.

Okonkwo, who delighted at the level of support and patronage by customers, said the bank also needs to reciprocate by supporting them with finance to grow their businesses.

Consequently, he planned to hold a detailed educative session with businesses and entrepreneurs to help them grow their export businesses as way of diversifying and solving their foreign exchange challenges. 

“Our people are entrepreneurial in nature and there are plenty of small businesses all over the place. Some have export ideas. But the documentations involved, they do not know. We are going to provide a more structured access to quality information that can help your business,” he assured them.

Okonkwo disclosed that Fidelity Bank has so far disbursed N2.3billion to 102 customers to support their businesses, while stating that, the loans are doing well so far.

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“What we appeal to people is to ensure they always pay back when they receive loans from the bank, so far, our loans are doing well and we do not have incidences of bad loan,” he stated.

The Chairman of the bank, Mr. Ernest Ebi, who also graced both occasions, said Fidelity Bank has over the years become a big bank that cannot be ignored by any serious business concern, and has remained true to helping its customers break new frontiers in business. “We are here to connect with our customers, and to let them know that we do not take them for granted, and that we are ready to help them out with their businesses.”

This was also echoed by the bank’s Executive Director, South, Mrs. Aku Odinkemelu , who said the bank placed a lot of premium on its customers, hence the decision to bring executive management and board to meet directly with them with the customer fora.

“We don’t take you our customers for granted. We value your feedback and will use this unique opportunity of engaging directly with you to organize to serve you better” she promised.

Two of the banks customers who spoke on behalf of the customers, Ikem Osanakpo, MD Kate Associates Ltd and the MD of GUO Motors, Chief Godwin Okeke praised the bank for their foresight, and ability to meet customers’ needs at short notice.