Guaranty Trust Bank Plc continued its dominance of Nigeria’s most qualitative digital financial service awards for the fourth year in a row, winning eight of the 12 prizes available to banks in the 2019 edition of the Central Bank of Nigeria (CBN) Electronic Payment Incentive Scheme (EPIS) Efficiency Awards.
The financial institution, renowned for its innovative products and services, won awards for efficiency and excellent service delivery in virtually every e-payment channel.
The CBN EPIS Efficiency Awards is organised to celebrate financial institutions, merchants and other stakeholders at the forefront of driving electronic payment in Nigeria. Now in its fourth year, the awards are based on objective analysis of all e-payments data collated by the Nigeria Inter-Bank Settlement System (NIBSS) over a full calendar year. With eight awards, GTBank took home two more honours than the six awards it won the previous year and the highest number of awards presented to financial institutions, Fin-techs, merchants and other stakeholders in EPIS.
The eight awards won by GTBank include Best Customer Experience Award for having the highest level of overall customer satisfaction rating in the delivery of electronic payment services to customers in 2018; Real-Time Payments Transaction Efficiency for achieving the lowest failure rate in the processing of instant payments transactions in 2018; Cashless Driver, USSD Channel Champion for achieving the highest number of instant payments transactions via the USSD channel in 2018.
Others include Cashless Driver, Point of Sale (PoS) Transactions for achieving the highest transaction count on Point of Sale (PoS) Terminals in 2018; and Cashless Driver, Card Usage on Point of Sale (PoS) Terminals for authorising the highest card transaction count on the Point of Sale (PoS) Central Terminal Management System in 2018; and Direct Debit Driver Award for processing the highest volume of successful debit mandates across all Payment Service Provider platforms in 2018.