By Adewale Sanyaolu
As part of efforts to enhance service delivery, Ikeja Electric Plc (IE), has launched the upgraded version of the IE Mobile App to improve customer experience.
Managing Director of Ikeja Electric, Folake Soetan, explained that the upgraded app was a way to promoting efficiency to allow customers carry out some task in the comfort of their homes and offices.
She added that the technology innovation was also a way of decongesting IE offices by improving on the functionalities on the upgraded app so that customers can have easy access to navigational aids on the app
According to her, the upgraded app is a multi-functional app designed to allow customers make enquiries, check and pay bills, report/resolve complaints, and promptly contact customer care representatives. It also offers live chat and account management functions.
“The latest IE Mobile App is a demonstration that company is forward-thinking, innovative and customer-centric. We are a vibrant brand. We are bold and excited to always aim for greatness in order to bring development to the power sector. We dare to consistently improve our services in order to improve customer experience and achieve better results.
“As a company, we are pleased to present this latest version of IE Mobile App to our customers across the network thereby giving them seamless access to our services with convenience and at the same time enriching their experience. This is a testament that the Management and Staff of Ikeja Electric continuously yearn to deliver quality services and ensure direct access to us through various channels in line with our mantra, Customer first; Technology now.”
The upgraded IE Mobile App comes with numerous functionalities that offer secured transactions, prompt services and unique user-experience. It is a mobile app positioned as a one-stopshop for customers to interact with Ikeja Electric for prompt responses”, she said.
According to Soetan, the upgraded app is easy to use, as it makes transactions seamless.She furtherexplained that part of IE’s goal was to continue to use technology in delivering quality customer experience.
The upgraded Mobile App is currently available for download on the Google play store and iOS Store for iPhone users.
To download the app, customer can simply go to Google Play Store or Apple Store. Then, customers will need to setup their account using IE Account Number, verify their phone number, set and confirm password.
The upgraded app is expected to further strengthen Ikeja Electric’s positionin the power sector as a pioneer in providing solutions for customer satisfaction, as well as creating value and exceptional service delivery.
Unregistered customers within IE network can also use IE Mobile App to access information and resolve complaints without visiting IE office.