The Nigerian Communications Commission (NCC) has reassured the over 174 million telecoms consumers of their protection from suffering any service disruption as a result of the ongoing regulatory intervention towards resolving the rising interconnectivity debts among telecoms operators in Nigeria.
The Commission also called on debtor operators to settle interconnect debts owed their creditor networks without further delay to prevent possible revenue drop and customer flight from their networks to competitors.
Its Executive Vice Chairman, Professor Umar Danbatta, who stated this in Abuja, said: “As a consumer-centric telecoms regulatory authority, the NCC is keen on ensuring that the consumers continue to enjoy uninterrupted service while efforts are being made to address the issue of indebtedness in the industry.”
Danbatta stated that the issue of interconnection is a matter that the Commission is handling delicately within the purview of the regulatory provisions to protect consumers by ensuring that their quality of experience (QoE) is not acutely affected.
The EVC said while regulatory approval on permission for disconnection was granted to creditor networks late last year, as a last resort towards resolving the huge interconnection debts threatening the health and sustainability of the industry, the Commission is ensuring that no telecoms subscriber is disconnected.
“Though the Commission granted approval to MTN’s request to disconnect debtor networks from its network in line with Section 100 of the Nigerian Communications Act (NCA) 2003, the Guidelines on Procedure for Granting Approval to Disconnect Telecommunications Operators 2012 and other regulatory instruments, what is happening now is that the creditor networks are restricting certain services to their debtor networks in form of one-way disconnection.
“It is one-way disconnection because, as a regulator, we prevented total disconnection; not doing that would be frustrating for the consumers. So, we have ensured that subscribers on the affected debtor networks are able to receive calls and text messages from creditor networks. This means they might not be able to make seamless calls or send text messages to the creditor’s network at all times because of restriction of access to debtor networks, pending when satisfactory payment plans are reached with respect to the Interconnect indebtedness. This is to prevent further accumulation of interconnect debt by the debtor networks,” he said.