From Juliana Taiwo-Obalonye, Abuja
The Nigeria Governors’ Forum (NGF), World Bank, Federal Inland Revenue Service (FIRS) and the International Centre for Tax and Development have stressed the need for taxpayer-friendly and technology-driven revenue administrations in all 36 states of the federation.
NGF Director General Asishana Okauru at the opening of the maiden “Technology & Tax Event”, organised by NGF with the support of World Bank and the International Centre for Tax and Development, stressed the need for each government to put necessary measures in place to mitigate against associated risks.
‘The goal for us is to help facilitate the scale up of modern, taxpayer-friendly, and technology-driven revenue administrations in all States of the federation that will be capable of providing world-class services; characterised by efficient, paperless operations, and equipped with ICT-enabled risk-based enforcement capable of optimising their revenue mobilization strategies.’
According to him, the lessons drawn from the COVID-19 pandemic showed that all revenue administrations need to move to a digital future.
‘Even in the African continent, there have been several innovations which have been forced by the pandemic – including the provision of social assistance through mobile phone on a larger scale than ever before, as well as increased technology-based learning. 2020 did for technology services what the 1930s did for financial services – with the growth in the regulation of commercial, investment banks, stock and commodity exchanges. We believe tax administration should be no different.
‘We have taken this step to bring together technology providers, service providers and researchers in the tax space into one network to take advantage of the innovation that is taking place. We will continue to do our best to bring such collaborations together to provide opportunities for states to benefit from a global perspective and to ensure no state is left behind. Overall, digitisation does not only bring about efficiency, but it provides opportunities for more people to be involved.’
Okauru also tasked tax authorities on the ‘criticality of internet-based business support systems and payment platforms for the automation of all back-end operational processes and payments across all revenue streams.
‘From our research last year, we already know that most contact-intensive taxes are at risk, given the lessons we learnt during the period of the lockdown where taxes collected from contact-intensive taxes fell by an average of 40 percent across all states in Nigeria.
‘Coupled with a weak environment for tax policy and tax legitimacy, low technological integration in tax administration has undermined efforts to mobilise domestic revenues in the country. This has undermined the capacity of tax authorities to collect taxes efficiently and the ability of taxpayers to meet their tax responsibilities conveniently.
‘Historically, many governments have taken the path of least resistance, maintaining tax systems that allow them to maximise whatever limited options are available rather than expanding into digital and more efficient tax systems.
‘Amidst this transformation, we also recognise risks of data ownership, data protection and cyber security. This each government must envisage. It would require a strong in-house IT team and an experienced legal department that will help protect the interest of all parties, including taxpayers.’
On his part, FIRS Executive Chairman Muhammad Nami stressed the need for continuous engagement at a time that Federal and State Governments need to shore up revenue in other to meet the budgetary gaps.
Nami, who was represented by FIRS Coordinating Director Hamman Abubakar, added that while the sub-national can look inwards on how to improve the revenue to augment the shortfall of allocations from the Federation Account, taxation all over the world has always been the most reliable and sustainable source of government revenue if well harnessed and effectively administered.
He expressed concern over the current financial crisis maintaining that the over-reliance on oil revenue has exposed the country.
‘For us as a mono-product economy, the reliance on oil revenue in the previous years has exposed our dear country to huge revenue challenges and resulted in poor budget implementation across the three tiers. Therefore, proffering solution to these nagging revenue challenges requires a deliberate strategic action plan hence the need and justification for today’s event.
‘Taxation, in most advanced jurisdictions, has gone beyond the bricks-and-mortar model but relies more on data and intelligence which are driven by technology.
‘The adoption of technology in revenue administration processes is crucial and a major enabler for enhanced and sustainable revenue generation in a globalized and knowledge-driven world. Therefore, revenue authorities at all levels must adopt automated processes and embrace e-solutions both in their internal operations and in dealing with the taxpayers within their respective jurisdictions.
‘The need to embrace technology in tax administration was the basis for the choice of our theme, “Leveraging on technology solution for enhanced administration of indirect taxes”, at the 145th Joint Tax Board Meeting. The JTB meeting harped on the need to further broaden and increase revenue generation at all levels by leveraging on ICT and that the adoption of technology will optimize and harness the various taxes and plug revenue leakages.
‘The FIRS as the country’s leading tax institution has taken some steps at automating its processes from e-registration, e-filing, e-payment, e-receipt, e-collection and e-TCC, to ensure that we improve on collections. We have recently launched our proprietary e-solution platform – TaxPro Max- a solution developed by the FIRS for effective and integrated e-tax administration. There is also the ongoing automation and real-time VAT collection and reporting system in addition to our leveraging on technology in enhancing the exchange of information with taxpayers as provided in the Finance Act 2020.’