ADVERTISEMENT
The Sun Nigeria
  • Home
  • National
  • Columns
    • Broken Tongues
    • Capital Matters
    • Diabetes Corner
    • Duro Onabule
    • Femi Adesina
    • Frank Talk
    • Funke Egbemode
    • Insights
    • Kalu Leadership Series
    • Kunle Solaja
    • Offside Musings
    • PressClips
    • Public Sphere
    • Ralph Egbu
    • Shola Oshunkeye
    • Sideview
    • The Flipside – Eric Osagie
    • Tola Adeniyi
  • Business
  • Politics
  • Entertainment
  • The Sun TV
  • Sporting Sun
No Result
View All Result
  • Home
  • National
  • Columns
    • Broken Tongues
    • Capital Matters
    • Diabetes Corner
    • Duro Onabule
    • Femi Adesina
    • Frank Talk
    • Funke Egbemode
    • Insights
    • Kalu Leadership Series
    • Kunle Solaja
    • Offside Musings
    • PressClips
    • Public Sphere
    • Ralph Egbu
    • Shola Oshunkeye
    • Sideview
    • The Flipside – Eric Osagie
    • Tola Adeniyi
  • Business
  • Politics
  • Entertainment
  • The Sun TV
  • Sporting Sun
No Result
View All Result
The Sun Nigeria
No Result
View All Result
Home Business

Nigerian banks’ online services fail litmus test – Agusto

4th October 2018
in Business
0
agusto
1
SHARES
535
VIEWS
Share on FacebookShare on Twitter

Chiamaka Ajeamo

A recent report by Nigeria’s first credit rating and research agency, Agusto & Co. Limited, has shown that Nigerians are dissatisfied with some of the online banking services provided by banks in the country.

According to the report, which was a five-month survey on the financial institutions in Nigeria, it was revealed that digital banking platforms such as the Unstructured Supplementary Service Data (USSD), internet banking, mobile banking app as well as some others rendered by banks to their customers for digital transactions should be security-enhanced and upgraded as well.

Findings from the survey also indicated that customers want an ample room for improvement on better user interface and make enrolment procedure less cumbersome, an increase in the speed of processing transactions, reduction in service charges, train their support staff to bridge the IT knowledge gap as well as an improvement in inter-bank transfer services, among others.

The survey, ‘2018 Consumer Digital Banking Satisfaction Index Report’, used 10 of Nigeria’s largest banks by total assets as at December 31, 2017, which are Access Bank, Diamond Bank, Ecobank, Fidelity Bank, First Bank, GTB, Stanbic IBTC, UBA, Union Bank and Zenith Bank.

READ ALSO: FG moves to review National Sanitation Policy

Four of the banks were assigned a five-star rating for consumer satisfaction. They are Stanbic IBTC, UBA, Access Bank and First Bank.Out of the pack, Stanbic IBTC scored the highest point to emerge the Best Digital Bank in Nigeria. GTB ranked fifth in the survey, while Ecobank took the 10th position.

Explaining how the survey was conducted, analyst with Augusto and Co, Oluyomi Akinola, stated that the respondents to the survey, which comprised students, self-employed and employed customers of various commercial banks, were selected from the formal and informal segments of the economy and across all the geopolitical regions of Nigeria. There were 48.4 per cent female and 51.6 per cent males, 18 years and above.

Akinola explained that the questionnaire method was used in gathering information from respondents across the country and it was administered both electronically and physically.

She further noted that the ‘5 Star’ rating assigned to Stanbic IBTC Bank reflected ease of use, perceived security and very good troubleshooting & IT resolution on its different digital platforms.

According to her, from respondents’ views, Stanbic IBTC has the most ease in navigating through primary platforms used such as mobile app, USSD or web.

Commenting on the report, Executive Director, Agusto & Co. Limited, Yinka Adelekan, said, “one of the major reasons we launched this index was to get first-hand insights on awareness, ease, issue resolution and perceived security from users of digital banking platforms in Nigeria. It is essential that banks increase awareness of the different products and services available on their digital platforms.

READ ALSO: Osinbajo speaks at TAAC Ease of Doing Business Forum

“In addition, customers who use these platforms must be supported by minimal system downtimes, user-friendly navigation processes and improved turnaround time for IT resolution. We understand the need for convenience, speed and for customers to feel secure when they perform transactions.

As a research and credit rating agency, we seek to provide banks with credible information on how best services can be improved for customers, which we believe can be achieved with findings from this index.

“The objective of this index was to create an independent appraisal of the ease of using digital banking platforms by the Nigerian populace considering that banks have invested significantly in digitalisation.

“The index will give banks in Nigeria insights and suggestions on ways to enhance customer experiences on digital banking platforms,” Adelekan stated.

Tags: agusto & co. limitedoluyomi akinolastanbic IBTCyinka adelekan
Ajiri Daniels

Ajiri Daniels

Sun News Online Team

Related Posts

Foreign tax: controversy trails CBN’s unremitted $3.3bn 
Business

CBN introduces new scheme to boost Diaspora remittances

7th March 2021
Real estate very lucrative – Walztechs MD, Omobobola Olawale
Business

Real estate very lucrative – Walztechs MD, Omobobola Olawale

6th March 2021
CBN
Business

CBN introduces new scheme to boost diaspora remittances

6th March 2021
Next Post
ADC

Ogun ADC chieftain returns to APC

abuja

‘Abuja hotel operators pay over 20 taxes, levies’

SUBEB

UBEC says out of school children increases from 10.5m to 13.2m

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Highlights

Military-ESN faceoff: We saw war in Orlu –Residents 

Boko Haram resurgence escalates tension in Borno

Crashed NAF plane: Octogenarian father of flight officer asks God to take his life too

Healing the religious divide in Anambra: Valentine Ozigbo, the lasting solution

Priestcrafts and pastorpreneurs: Men of God or gods of men?       

Emefiele and the rice dunes of Kebbi

Trending

We’ll improve against Ecuador –Golden Eaglets skipper
Sporting Sun

2021 U17 AFCON: I am not assuring Nigerians of winning title – Amao

7th March 2021
0

Nigeria’s Golden Eaglets head coach, Fatai Amoo, has said that he is not promising Nigerians of winning...

IOC commends Dare, NOC over Covid-19 campaign

Sports Minister vows to remove illegal structures at Awolowo Stadium

7th March 2021
Food blockade of losses, pain

Food blockade of losses, pain

7th March 2021
Military-ESN faceoff: We saw war in Orlu –Residents 

Military-ESN faceoff: We saw war in Orlu –Residents 

7th March 2021
Boko Haram resurgence escalates tension in Borno

Boko Haram resurgence escalates tension in Borno

7th March 2021

Follow us on social media:

Categories

  • Abuja Metro
  • Arts
  • Broken Tongues
  • Business
  • Business Week
  • Cartoons
  • Citizen Joe
  • Columns
  • Cover
  • Culture
  • Duro Onabule
  • Editorial
  • Education Review
  • Effect
  • Elections
  • Entertainment
  • Events
  • Features
  • Femi Adesina
  • Food & Drinks
  • Frank Talk
  • Funke Egbemode
  • Gallery
  • Global Square by Kenneth Okonkwo
  • Health
  • Insights
  • Kalu Leadership Series
  • Kunle Solaja
  • Kunle Solaja
  • Letters
  • Lifeline
  • Lifestyle
  • Literary Review
  • Marketing Matters
  • Muiz Banire
  • National
  • News
  • Offside Musings
  • Opinion
  • oriental news
  • Politics
  • Press Release
  • PressClips
  • Public Sphere
  • Ralph Egbu
  • Shola Oshunkeye
  • Sideview
  • South-west Magazine
  • Sponsored Post
  • Sporting Sun
  • Sports
  • Sun Girl
  • Tea Time
  • The Flipside – Eric Osagie
  • The Sun Awards Live
  • The Sun TV
  • Thoughts & Talks
  • Time Out
  • Today's cover
  • Tola Adeniyi
  • Travel
  • Travel & Tourism
  • Trending
  • TSWeekend
  • Turf Game
  • Uncategorized
  • Updates
  • Views from Abroad
  • Voices
  • World
  • World News
  • Home
  • About Us
  • Paper Ad Rate
  • Online Ad Rate
  • The Team
  • Contact Us
  • Privacy Policy

© 2019 The Sun Nigeria - Managed by Netsera.

No Result
View All Result
  • Home
  • National
  • Columns
    • Broken Tongues
    • Capital Matters
    • Diabetes Corner
    • Duro Onabule
    • Femi Adesina
    • Frank Talk
    • Funke Egbemode
    • Insights
    • Kalu Leadership Series
    • Kunle Solaja
    • Offside Musings
    • PressClips
    • Public Sphere
    • Ralph Egbu
    • Shola Oshunkeye
    • Sideview
    • The Flipside – Eric Osagie
    • Tola Adeniyi
  • Business
  • Politics
  • Entertainment
  • The Sun TV
  • Sporting Sun

© 2019 The Sun Nigeria - Managed by Netsera.

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist