P31 Experience, an exceptional customer service consulting firm, launched “The CX Community Africa”, which caters to customer experience professionals, business owners, and top executives within any corporate organisation. The CX Community Africa aims to become a hub for customer experience professionals. The launch took place at the maiden edition of the CX Con Africa 2022 conference by the firm, held at Radisson Blu Hotel Ikeja.
In her presentation, Oluwatobi Kola-Sodipo, Co-Founder of P31 Experience and Convener of CX Con Africa, said, “The goal of the CX Community Africa is to change the perspective about customer experience and how businesses are built to make customer thrive. At P31, our unique approach takes cultural changes into account. Africans are distinctive and no one could serve our market more effectively than we could. We want to build genuine, long-lasting businesses that will reflect our culture and strength as CX professionals for a very long period”.
The conference featured activities like panel sessions and masterclass presentations with top customer experience professionals and top financial advisors who addressed critical areas like customer satisfaction, business approaches to development and strategic, operational touchpoints.
The CX Community Africa will offer industry insights and mentorship programmes and an opportunity to connect with other CX professionals within Africa. Participating members will also enjoy additional benefits like training and partnerships with associated corporate organisations.