The Pension Transitional Arrangement Directorate (PTAD) has said it will henceforth relate with pensioners through email and telephone.
The Directorate stated in a statement that it is only when necessary that would a pensioner be invited to attend verification.
The statement read: “PTAD wishes to inform the public that in view of the current world health challenges occasioned by the Corona Virus Pandemic, we have made temporary changes to our verification and complaints resolution.
“The procedure would be that pensioners wishing to be verified should submit their documents by email to [email protected] or by regular mail to Director, Pensioner Support Services Department Pension Transitional Arrangement Directorate. Pensioners will subsequently be invited on a given date to attend verification following review of their documentation.’’
It stated: “Pensioners having complaints should submit their complaints by email to [email protected] or can upload their complaints using the complaint link on our website.
Pensioners with enquiries can also send these by email. PTAD will ensure respond to the needs of our pensioners in a timely manner and provide feedback promptly.
“The Directorate’s greatest concern remains the continued well-being of our senior citizens and our staff. These temporary measures are therefore only intended to ensure their safety and comfort.”