From Walter Ukaegbu, Abuja
The Nigerian Communications Commission (NCC) yesterday declared a state of emergency on the quality of service (QoS), provided by mobile network operators (MNOs) and other service providers.
Executive Vice Chairman of the NCC, Prof. Umar Danbatta, told the operators that the commission wrote to the governor of the Central Bank of Nigeria (CBN), Mr. Godwin Emefiele, and he was favourably disposed to addressing the forex needs of the operators.
As a follow-up to the letter, the Executive Commissioner (Stakeholders Management), NCC, Mr. Sunday Dare, held a meeting with Emefiele and extracted a commitment from him on how he hoped to address the forex needs of the MNOs.
Danbatta spoke during an interactive session on QoS delivery with operators.
He said since the NCC had declared 2017 as the Year of the Consumer, all hands should be on deck for telecom consumers to have quality of service.
“The consumer has to be treated with dignity,” he saud, adding that the “eight-point agenda drives this point home.”
The NCC, he explained, has put measures in place to check and monitor QoS on various networks: “We have sent this report to our task force on QoS and have been interacting with government at different levels as part of measures to deal with the poor QoS.”
NCC’s Executive Commissioner (Technical Services), Mr. Ubale Maska, said QoS has been a source of great concern as consumers inundate the commission with complaints:
“It requires everybody’s input, if the situation has to be redressed, hence 2017 has been declared the Year of the Consumer.”